FAQs
How can we help you?
General
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Logging in to Swapcard, the virtual event platform
Click here to access the event directly and activate your account. Remember to use the email address you registered with.
All attendees, speakers and branding partner plus sponsors have access to the platform from 13th September.
All tech and branding partner sponsors have access to the platform from 20th September.
Troubleshooting tips
- Please use Google Chrome or Mozilla Firefox and make sure your chosen browser is up to date
- Login using the email you used to register
- If you are unable to connect, please clear your browser cache, refresh your page and try again
- Use a personal device. Some company firewalls may prevent access
- Disconnect from your company’s VPN
- Whitelist swapcard.com with your IT department
- To ensure you do not face difficulties during the event, please login before it begins and watch our User Guide video on the homepage
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Are the video recordings available after the event?
The platform will remain open for 2 months after the event for registered attendees to watch sessions again on-demand.
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Am I eligible to attend?
We understand the extraordinary situation that Covid-19 has placed on businesses around the world. As a result, we have arranged for this year’s conference to offer a complimentary ticket to members of corporate treasuries and finance functions within corporations.
All other delegate types, including those from the Finance & Technology sector who are currently not Sponsoring or Partnering the event sector please contact [email protected].
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What will I be able to do virtually at International Treasury Management Virtual Week?
Delegates will:
- Have access to all content that is featured on the agenda
- Be able to quickly and easily build their event schedule, taking into account their personal calendar with an Intelligent Calendar
- Be able to schedule meetings with other delegates and join 1:1 video conference calls
- Meet with premium solution providers via our Sponsor & Partner company pages to discover solutions and meet with existing partners
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Delegate Code of Conduct
At EuroFinance we are committed to providing a professional, friendly and safe environment for all participants at all of its meetings, webinars and virtual events, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin or other protected class.
To read the full code of conduct, please click here.
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What are the terms & conditions?
These are available on the registration page at the time of booking.
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My question is not listed here. Who do I contact?
Please contact [email protected]. All emails will be answered within 3 working days.
Registrations
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What is the best way to register?
The simplest and fastest way is to register online. Our registration team can assist with other registration methods if that is not possible.
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What happens after you register?
Once registration has taken place you will receive an automatic email notification letting you know we have received your application. A member of the Client Services team will review the pending registration to ensure that the correct delegate path and/or code has been applied. You will then receive a confirmation email including confirmation number within three working days.
Two weeks before the event you will receive an email from [email protected] (please check your spam/junk folder if you cannot locate this email in your inbox) with your login information. At that point, you will be able to set up your attendee profile, check your computer settings to ensure you have complete access to the platform and explore our Sponsor & Partner pages.
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What happens before the event?
We will email you login information, two weeks prior to the event. At that point, you will be able to login, view tutorials on how to navigate the virtual event, set up your attendee profile and check your computer details to ensure you have complete access.
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Can someone register on my behalf?
Yes, but they do need to have your permission to do so.
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Can I register more than one person online?
For 2021 each delegate (or someone doing it on their behalf with permission) will need to self-register for the event.
Exhibitors & speakers
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Who do I talk to if I am speaking at your event?
Our Programming team will send you all the information you need to know about being a Speaker at our event in your confirmation email. This will include pre-event discussions; presentation guidelines and rehearsing on the platform.
If you have further questions please email the Programming team liaison at [email protected].
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I have a question about my virtual booth
Please contact our events team at [email protected] if you have any questions or need further information regarding your booth.
Game rules to win a Peloton
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How do I compete to win the Peloton?
As an attendee you are awarded points based on your activity on the platform. These activities include: requesting a meeting with a sponsor or branding partner, watching sessions, bookmarking virtual booths and content from the library.
The contest starts as soon as the platform goes live for pre-event networking on September 13th, 2021. The current ranking can be viewed on the live leaderboard throughout the entire week.
The grand prize winner will win a Peloton or be included in the runner-up raffle for the next 50 highest scorers for a chance to win 1 of 3 £500 Uber or Uber Eats Gift cards.
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Who is able to compete?
Only corporate treasurers guests are able to participate. The game is not open to sponsors, partners or speakers.
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When will the winner be announced?
The winner will be announced by email on Monday October 4th, 2021.
Other queries
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Recordings during the event
Sessions are this event may be recorded, including any participation from attendees. By registering for the event you are giving us your permission to use your contributions in this way. If you have any queries about this, however, please email [email protected].
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Will I only be able to watch sessions live?
This year you can really tailor the programme to your schedule! Watch the live sessions or watch the recordings of the sessions later. Each of the sessions will be available on the platform and will remain accessible until 2 months after the event.
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Will I still be able to network with other attendees and sponsors?
Absolutely! Networking is a key part of this event and you can connect with your business partners, clients and peers throughout the week. Don’t miss out on meeting the brightest minds in treasury!