FAQs
General
My question is not listed here. Who do I contact?
Please contact [email protected]. All emails will be answered within 3 working days.
What are the terms & conditions?
All registrants must adhere to the following terms and conditions upon registration.
By submitting your registration, you are entering into an agreement with EuroFinance Conferences Limited (“we” or “EuroFinance”) relating to the conference (“Conference” or “Services”) and agree to the specific terms (“Terms) that follow and to our general Terms of Use, provided at https://www.eurofinance.com/
terms-of-use/ (as applicable). Fees include: Refreshments, lunch, full documentation and conference materials where available. They do not include hotel accommodation.All fees are inclusive of published discounts. Bank transfer charges are the responsibility of the payer. EuroFinance Conferences Limited reserves the right to alter the programme content, speakers or conference at any time due to circumstances beyond their control. Payment must be received in full at least 10 days prior to the event; failure to provide payment will mean access to the event will be denied. VAT must be paid if applicable. If the delegate considers that withholding tax is payable, then the delegate will pay to EuroFinance Conferences Limited such additional amounts as are necessary to ensure receipt of the full amount of the invoice.
Cancellation terms: Receipt of registration approval (inclusive or exclusive of payment) constitutes formal agreement to attend this conference and cancellation terms apply. If you cancel your attendance more than 28 days prior to the date of the Event, you will receive a 100% refund of the amount of your payment. If you cancel within 28 days of the date of the Event, you will not be eligible for a refund; however, substitutions (subject to availability) may be arranged at the sole discretion of EuroFinance. Please email [email protected]. The option to transfer to another conference is subject to availability. All confirmation details will be sent upon receipt of booking. Attendance fees will not be refunded (irrespective of the date of booking) in the event or threat of war, terrorism or circumstances outside of the organisers’ control.
Promotional discounts: EuroFinance Conferences Limited regrets that additional discounts received after the registration has been submitted cannot be retrospectively applied to reduce the original price charged. Please note:
Filming: There will be photography and/or filming/recording at this event and your image may be captured by us and used for our business and promotional purposes, in printed publications, videos and/or on our website. By registering for the event you are giving us your permission to use your image in this way. If you have any queries about this, please email [email protected].
Ownership and intellectual property rights: All intellectual property rights in all materials available from EuroFinance, including the design, graphics and text of all printed materials and the audio of all webinars, are owned by EuroFinance. No Content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without the EuroFinance prior permission. Any such use is strictly prohibited and will constitute an infringement of EuroFinance’s intellectual property rights.
Liability and Indemnity: All EuroFinance Content, Conferences and Services are provided ‘as is’ and EuroFinance expressly disclaims all warranties, including but not limited to warranties of fitness for a particular purpose and warranties of merchantability. In no event will EuroFinance, its affiliates, agents, suppliers or licensors be liable for indirect, special, incidental, and/or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) that may arise directly or indirectly from the use of (or failure to use) or reliance on the Services, even if EuroFinance has been advised of the possibility that such damages may arise. EuroFinance does not guarantee the accuracy, content, or timeliness of the Services or that they are free from viruses or other contaminating or destructive properties (as applicable). In no event will any liability of EuroFinance or its affiliates, agents, suppliers and licensors to you (and/or any third party) that may arise out of any kind of legal claim (whether in contract, tort, or otherwise) in any way connected with the Services or in breach of these Terms by EuroFinance exceed the amount, if any, paid by you to EuroFinance for the particular Conference or Service to which the claim relates.
Upon EuroFinance’s request, you agree to defend, indemnify and hold harmless EuroFinance, its affiliates, agents, suppliers and licensors from any claims and expenses, including reasonable legal fees, related to any breach of these Terms by you.
Governing law and jurisdiction of these terms are governed by English law you submit to the jurisdiction of the English courts.
How will my data be managed?
In order to maximise your networking opportunities at the event, we will add all attendees’ name, job title, company, city and country to:
1) the attendee list
2) the dedicated event app/virtual platformYour personal contact details (email, telephone, address) will remain confidential. By registering, you are also acknowledging that your contact information is to be shared with the sponsor(s) listed on the website who may contact you for marketing purposes. If you would like to be removed from these networking opportunities, please email [email protected].
Can I claim CPD points?
The content and structure have been independently assessed and approved for multi-disciplinary and industry-wide continuing personal and professional development purposes. Please contact [email protected] after the event for a certificate of attendance.
Pre-conference training
I am registered for a pre-conference training course on September 26th, where is it held?
The venue is different to where the main 3 day conference will be held at the:
Hotel SB Diagonal Zero Barcelona
Pl. de Llevant, s/n, 08019 Barcelona, Spain
The hotel is located opposite the CCIB – Google maps
Meeting rooms will be sign posted from the hotel lobbyWhen do the courses start and finish and is there a dress code?
Registration for all courses is 8:30am and you will finish between 5:00-5:30pm depending on your course. Full agendas can be found here. The dress code is business casual.
At the event
When and where can I collect my delegate badge?
There are three ways to collect your delegate badge, we encourage delegates to pick up their badges prior to conference day 1 to avoid any delay in accessing the conference. You must bring photo identification with you in order to collect your badge.
Please note: due to on-site security, all delegates must wear their delegate badge at all times.
- Barcelona Airport badge collection: We will have a EuroFinance Welcome desk located in the terminal 1 arrival hall, so please look out for us! The airport desk will be open from 9am – 5pm on Tuesday September 26th.
- Pre-event collection: Stop by our registration desk just inside the entrance at the CCIB. Delegate badges can be collected from 14:00 – 18:30 on Tuesday September 26th.
- Day 1 registration: Doors will open on Wednesday September 27th at 7:30am for exhibitors and speakers and 8:00am for registered delegates
To reduce waste, on departure from the event please drop your badge in our badge recycling bins located in the entrance hall area.
Must I wear a delegate badge?
All registered delegates will receive an email from the client services team no less than five working days before the event asking them to check their name, job title and company name so that it appears correctly.
Delegate badges should be worn at all times while inside the event venue.
Is there an event app?
The event app will be launched two weeks before the event and will close two weeks after. We strongly recommend that all delegates download the event app for the latest onsite information.
What is the dress code?
Spain has issued a royal decree mandating that public and large commercial buildings, including Convention Centres, must be cooled to no less than 25 degrees Celsius (77 º F). We therefore advise that you dress accordingly in business casual dress (ties and suit jackets are optional).
What are the covid-19 precautions for the event?
We are continuously monitoring the covid-19 situation very closely and following the advice of local government and public health officials including the WHO. The health and safety of our guests, speakers, colleagues, sponsors and local partners for all of our events is of utmost importance. Our venues will take all practical steps to ensure attendees safety while on site and we will work directly with each of our delegates on status and next steps if the situation changes.
If you are travelling to Spain, please stay up to date on current travel and covid-19 related policies.Will there be photography & filming?
There will be photography and/or filming at this event and your image may be captured by us and used for our business and promotional purposes, in printed publications, videos and/or on our website. By registering for the event you are giving us your permission to use your image in this way. If you have any queries about this, however, please email [email protected].
Planning your trip
Where is the conference venue?
The event will take place at the Barcelona International Convention Centre (CCIB).
Full address: Plaça de Willy Brandt, 11-14, 08019 Barcelona, Spain
Venue websiteWhere should I book accommodation?
veSpace (formerly Absolute Corporate Events), as our exclusive accommodation partner, can assist you with a range of hotel rooms in Barcelona. When booking your accommodation, please state that you are attending the EuroFinance International Treasury Management conference.
To book 10 or more bedrooms per night please email the team at [email protected].
uk or call +44 (0)7946 597650.
For less than 10 rooms per night please follow this link: https://hotelmap.com/M7S6KImportant: veSpace (formerly Absolute Corporate Events) are the only accommodation bureau working with EuroFinance for this event. Any other agents claiming to be affiliated with EuroFinance are false and may be phishing/scam related.
What services are available for special needs and requests?
We encourage persons with disabilities to participate in their programs and activities. Please contact [email protected] no later than 30 days prior to the event to request sign language interpreter services or other special needs. If you have dietary preferences, please be sure to add these on your online registration.
How can I travel from my hotel to the venue?
We will operate 2 shuttle buses in the mornings of Sept 27th-29th from key hotels to the CCIB. There will be 2 routes. Timings to be confirmed closer to the event start date.
– ROUTE 1: Sofitel Skipper – Hotel Best Front Maritim Barcelona – Occidental Atenea Mar – Attica 21 – CCIB (drop-off near Hotel Barcelona Princess Diagonal)
– ROUTE 2: H10 Metropolitan – Four Points – Hotel Barcelona Condal Mar – CCIB (drop-off near Hotel Barcelona Princess Diagonal)If you are not staying at these hotels, Barcelona city public transport cards will be available for collection at the EuroFinance airport and CCIB registration desks for all attendees, valid for 2 or 3 days travel.
How can I travel around Barcelona?
Barcelona city public transport cards will be available for collection at the registration desk, valid for 2 or 3 days travel.
I have some spare time in Barcelona, what would you recommend?
A representative from the tourist board will be on-site during the event to help you make the most of your stay in Barcelona.
Registrations
How do I get the best rate?
We offer a variety of discounts for long term customers, and clients of our sponsors/exhibitor. For information on how to get the best rate for you call our Client Services team on +44 (0) 7747 470 174 / +44 (0) 7747 470 177 or email [email protected].
NB: Once a discount has been applied and a registration confirmed no other discounts can be applied to the fee or exchanged for a higher discount.
What is the best way to register?
Our online registration system is the most efficient way for individuals to register:
– It will ensure that your onsite name badge is correct and we cater for any dietary requirements you may have
– It ensures that you can sign up to only the information you want to receive in the future
– It takes less than three minutesHow do exhibitors register?
Exhibitor staff must register online. Your company co-ordinator OR our Client Services team will be able to send you your dedicated registration link and booking code. Email [email protected] if you do not have this and wish to register.
What happens after you register?
Once registration has taken place you will receive an automatic email notification letting you know we have received your application. A member of the approval team will review the pending registration to ensure that the correct delegate path and/or code has been applied. You will then receive a confirmation email including confirmation number within three working days.
What options do I have to pay for my registration?
By far the easiest option is to pay online by credit card. We accept Mastercard, Visa and Amex
A delegate invoice can be generated up to 10 days before the event.
Please note that your delegate fee will need to have been paid in full at least five working days before the event, otherwise entry may be refused.
Can someone register on my behalf?
Yes, but they do need to have your permission to do so.
How do I register more than one person online?
You will need to select ADD DELEGATE
ADD DELEGATE rules:
- A maximum of six delegates can be registered online in one go.
- For fee paying delegates a Group Invoice will be generated and a copy of the Group Invoice (which will have ALL delegates listed on it) will be available to download
- Do not use ADD DELEGATE if each delegate needs a separate Invoice – you will need to register each delegate separately
What if I wish to make a group booking of more than six delegates and receive only one invoice?
If you would like to register more than one delegate on one invoice (the group leader will receive one invoice), please contact Client Services team at +44 (0) 7747 470174 / +44 (0) 7747 470 177 or email [email protected].
What happens if I now need a group invoice for my registered colleagues?
Once a delegate invoice has been issued we are unable to transfer this over to a group invoice.
What happens if I can no longer attend?
Refund policy: If you cancel your attendance more than 28 days prior to the date of the Event, you will receive a 100% refund of the amount of your payment. If you cancel within 28 days of the date of the Event, you will not be eligible for a refund; however, substitutions (subject to availability) may be arranged at the sole discretion of EuroFinance. Please email [email protected].
Transferring your ticket: Due to VAT rules, you can transfer your ticket to an event in the same country within 12 months. Only one transfer is allowed and once a transfer has been made then the ticket is non-refundable.
Group invoice booking transfers: If you registered as a group and have been issued with one invoice and a member is no longer able to attend, a substitution to a different name can be made. If the ticket cannot be transferred the whole group will be cancelled and re-registered. A lower discount may be applied to the new Group booking.
What is included in the price?
Fees include refreshments, lunch, full documentation and conference materials where available (they do not include transport or hotel accommodation). All fees are inclusive of published discounts. Bank transfer charges are the responsibility of the payer.
Am I able to apply for a press pass?
EuroFinance does not allow press to attend our events. This allows for more open and frank dialogue.
I am an overseas participant and need a letter of invitation before I can receive my visa. What is the procedure?
We can provide a letter of invitation upon request but only after we have received full delegate payment.
My registration question is not listed here. Who do I contact?
Please contact [email protected]. All emails will be answered within 3 working days.
Exhibitors & speakers
Who do I talk to about our exhibition stand at the event?
Our events team will reach out regarding your Stand. Our online Exhibition Manual is now available. Please email [email protected] to speak to the event management team directly.
Who do I talk to if I am speaking at your event?
Our programming team will send you all the information you need to know about being a speaker at our event in your confirmation email. This will include pre-event discussions; presentation guidelines and rehearsing on the platform.
If you have further questions please email the programming team liaison at [email protected].