FAQs
General
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Delegate Code of Conduct
At EuroFinance we are committed to providing a professional, friendly and safe environment for all participants at all of its meetings, webinars and virtual events, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin or other protected class.
To read the full code of conduct, please click here.
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What are the terms & conditions?
All registrants must adhere to the following terms and conditions upon registration.
By submitting your registration, you are entering into an agreement with EuroFinance Conferences Limited (“we” or “EuroFinance”) relating to the conference (“Conference” or “Services”) and agree to the specific terms (“Terms) that follow and to our general Terms of Use, provided at https://www.eurofinance.com/
terms-of-use/ (as applicable). Fees include: Refreshments, lunch, full documentation and conference materials where available. They do not include hotel accommodation.All fees are inclusive of published discounts. Bank transfer charges are the responsibility of the payer. EuroFinance Conferences Limited reserves the right to alter the programme content, speakers or conference at any time due to circumstances beyond their control. Payment must be received in full at least 10 days prior to the event; failure to provide payment will mean access to the event will be denied. VAT must be paid if applicable. If the delegate considers that withholding tax is payable, then the delegate will pay to EuroFinance Conferences Limited such additional amounts as are necessary to ensure receipt of the full amount of the invoice.
Cancellation terms: Receipt of registration approval (inclusive or exclusive of payment) constitutes formal agreement to attend this conference and cancellation terms apply. Full refunds are available on all cancellations received in writing to [email protected] 28 days before the conference start date. No refunds or credits after this date and any outstanding payment will be required in full. The option to transfer to another conference is subject to availability. All confirmation details will be sent upon receipt of booking. Attendance fees will not be refunded (irrespective of the date of booking) in the event or threat of war, terrorism or circumstances outside of the organisers’ control.
Promotional discounts: EuroFinance Conferences Limited regrets that additional discounts received after the registration has been submitted cannot be retrospectively applied to reduce the original price charged. Please note:
Filming: There will be photography and/or filming/recording at this event and your image may be captured by us and used for our business and promotional purposes, in printed publications, videos and/or on our website. By registering for the event you are giving us your permission to use your image in this way. If you have any queries about this, please email [email protected]
Ownership and intellectual property rights: All intellectual property rights in all materials available from EuroFinance, including the design, graphics and text of all printed materials and the audio of all webinars, are owned by EuroFinance. No Content may be copied, reproduced, uploaded, posted, displayed or linked to in any way, in whole or in part, without the EuroFinance prior permission. Any such use is strictly prohibited and will constitute an infringement of EuroFinance’s intellectual property rights.
Liability and Indemnity: All EuroFinance Content, Conferences and Services are provided ‘as is’ and EuroFinance expressly disclaims all warranties, including but not limited to warranties of fitness for a particular purpose and warranties of merchantability. In no event will EuroFinance, its affiliates, agents, suppliers or licensors be liable for indirect, special, incidental, and/or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) that may arise directly or indirectly from the use of (or failure to use) or reliance on the Services, even if EuroFinance has been advised of the possibility that such damages may arise. EuroFinance does not guarantee the accuracy, content, or timeliness of the Services or that they are free from viruses or other contaminating or destructive properties (as applicable). In no event will any liability of EuroFinance or its affiliates, agents, suppliers and licensors to you (and/or any third party) that may arise out of any kind of legal claim (whether in contract, tort, or otherwise) in any way connected with the Services or in breach of these Terms by EuroFinance exceed the amount, if any, paid by you to EuroFinance for the particular Conference or Service to which the claim relates.
Upon EuroFinance’s request, you agree to defend, indemnify and hold harmless EuroFinance, its affiliates, agents, suppliers and licensors from any claims and expenses, including reasonable legal fees, related to any breach of these Terms by you.
Governing law and jurisdiction of these terms are governed by English law you submit to the jurisdiction of the English courts.
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How will my data be managed?
In order to maximise your networking opportunities at the event, we will add all attendees’ name, job title, company, city and country to:
1) the attendee list
2) the dedicated event app/virtual platformYour personal contact details (email, telephone, address) will remain confidential. By registering, you are also acknowledging that your contact information is to be shared with the sponsor(s) listed on the website who may contact you for marketing purposes. If you would like to be removed from these networking opportunities, please email [email protected].
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What are the covid-19 precautions for the event?
We are continuously monitoring the covid-19 situation very closely and following the advice of local government and public health officials including the WHO. The health and safety of our guests, speakers, colleagues, sponsors and local partners for all of our events is of utmost importance. Our venues will take all practical steps to ensure attendees safety while on site and we will work directly with each of our delegates on status and next steps if the situation changes.
If you are travelling to Spain, please stay up to date on current travel and covid-19 related policies. -
My question is not listed here. Who do I contact?
Please contact [email protected]. All emails will be answered within 3 working days.
At the event
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What are the covid-19 precautions for the event?
We are continuously monitoring the covid-19 situation very closely and following the advice of local government and public health officials including the WHO. The health and safety of our guests, speakers, colleagues, sponsors and local partners for all of our events is of utmost importance. Our venues will take all practical steps to ensure attendees safety while on site and we will work directly with each of our delegates on status and next steps if the situation changes.
If you are travelling to Spain, please stay up to date on current travel and covid-19 related policies. -
Must I wear a delegate badge?
All registered delegates will receive an email from the client services team no less than five working days before the event asking them to check their name, job title and company name so that it appears correctly.
Delegate badges should be worn at all times while inside the event venue.
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Is there an event app?
The event app will be launched no later than one week before the event. We strongly recommend that all delegates download the event app for the latest onsite information.
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What is the dress code?
Business attire is required at all our events and our event name badge and official lanyard must be worn at all times throughout the event.
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Will there be photography & filming?
There will be photography and/or filming at this event and your image may be captured by us and used for our business and promotional purposes, in printed publications, videos and/or on our website. By registering for the event you are giving us your permission to use your image in this way. If you have any queries about this, however, please email [email protected].
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My question is not listed here. Who do I contact?
Please contact [email protected]. All emails will be answered within 3 working days.
Planning your trip
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Where is the conference venue?
The event will take place at the Barcelona International Convention Centre (CCIB).
Full address: Plaça de Willy Brandt, 11-14, 08019 Barcelona, Spain
Venue website -
What services are available for special needs and requests?
We encourage persons with disabilities to participate in their programs and activities. Please contact registration[email protected] no later than 30 days prior to the event to request sign language interpreter services or other special needs. If you have dietary preferences, please be sure to add these on your online registration.
Registrations
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How do I get the best rate?
We offer the following group booking discount for corporate treasurer tickets only. The group booking can not be combined with any other discount.
1-2 delegates – no discount
3-4 delegates – 30% discount off entire group
5 or more delegates – 50% discount off entire groupWe offer a variety of discounts for long term customers, and clients of our sponsors/exhibitor. For information on how to get the best rate for you call our registrations team on +44 (0)20 7576 8555 or email [email protected].
NB: Once a discount has been applied and a registration confirmed no other discounts can be applied to the fee or exchanged for a higher discount.
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What is the best way to register?
Our online registration system is the most efficient way for individuals to register:
– It will ensure that your onsite name badge is correct and we cater for any dietary requirements you may have
– It ensures that you can sign up to only the information you want to receive in the future
– It takes less than three minutes -
How do exhibitors register?
Exhibitor staff must register online. Your company co-ordinator OR our Client Services team will be able to send you your dedicated registration link and booking code. Email [email protected] if you do not have this and wish to register.
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What happens after you register?
Once registration has taken place you will receive an automatic email notification letting you know we have received your application. A member of the Client Services team will review the pending registration to ensure that the correct delegate path and/or code has been applied. You will then receive a confirmation email including confirmation number within three working days.
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What options do I have to pay for my registration?
By far the easiest option is to pay online by credit card. We accept Mastercard, Visa and Amex
A delegate invoice can be generated up to 10 days before the event.
Please note that your delegate fee will need to have been paid in full at least five working days before the event, otherwise entry may be refused.
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Can someone register on my behalf?
Yes, but they do need to have your permission to do so.
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How do I register more than one person online?
You will need to select ADD DELEGATE
ADD DELEGATE rules:
- A maximum of six delegates can be registered online in one go.
- For fee paying delegates a Group Invoice will be generated and a copy of the Group Invoice (which will have ALL delegates listed on it) will be available to download
- Do not use ADD DELEGATE if each delegate needs a separate Invoice – you will need to register each delegate separately
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What if I wish to make a group booking of more than six delegates and receive only one invoice?
For clients wishing to register more than six delegates on one invoice please call us on +44 (0) 207 576 8555 or email [email protected]. We will need to send you a special link and code to register online.
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What happens if I now need a group invoice for my registered colleagues?
Once a delegate invoice has been issued we are unable to transfer this over to a group invoice.
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What happens if I can no longer attend?
A full refund is available if the event needs to be postponed due to the covid-19 pandemic. Delegates can also request a refund if they are unable to attend due to a positive covid-19 test result and/or legally required to self-isolate (an official email will need to be sent).
Full refunds, unrelated to covid-19, are available on all cancellations received in writing 28 days before the conference start date.
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What is included in the price?
Fees include refreshments, lunch, full documentation and conference materials where available (they do not include transport or hotel accommodation). All fees are inclusive of published discounts. Bank transfer charges are the responsibility of the payer.
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Am I able to apply for a press pass?
EuroFinance welcomes qualified members of the press to attend our events, subject to terms and conditions. If you would like to apply, please contact [email protected].
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I am an overseas participant and need a letter of invitation before I can receive my visa. What is the procedure?
We can provide a letter of invitation upon request but only after we have received full delegate payment.
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My registration question is not listed here. Who do I contact?
Please contact [email protected]. All emails will be answered within 3 working days.
Exhibitors & speakers
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Who do I talk to about our exhibition stand at the event?
Our events team will reach out regarding your Stand. Our online Exhibition Manual will be available up to 5 months before the event.
Please email [email protected] to speak to the event management team directly.
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Who do I talk to if I am speaking at your event?
Our programming team will send you all the information you need to know about being a speaker at our event in your confirmation email. This will include pre-event discussions; presentation guidelines and rehearsing on the platform.
If you have further questions please email the programming team liaison at [email protected].