FAQs
General
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My question is not listed here. Who do I contact?
Please contact [email protected]. All emails will be answered within 3 working days.
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What are the terms and conditions?
These are available on the registration page at the time of booking.
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How will my data be managed?
In order to maximise your networking opportunities at the event, we will add all attendees’ name, job title, company, city and country to:
1) the attendee list
2) the dedicated event app/virtual platformYour personal contact details (email, telephone, address) will remain confidential. By registering, you are also acknowledging that your contact information is to be shared with the sponsor(s) listed on the website who may contact you for marketing purposes. If you would like to be removed from these networking opportunities, please email [email protected].
Registrations
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How do I get the best rate?
We offer a variety of discounts for group bookings, long term customers, and clients of our sponsors/exhibitor. For information on how to get the best rate for you call our registrations team on +44 (0)20 7576 8555 or email [email protected].
NB: Once a discount has been applied and a registration confirmed no other discounts can be applied to the fee or exchanged for a higher discount.
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What is the best way to register?
Our online registration system is the most efficient way for individuals to register:
- It will ensure that your onsite name badge is correct and we cater for any dietary requirements you may have
- It ensures that you can sign up to only the information you want to receive in the future
- It takes less than three minutes
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How do exhibitors register?
Exhibitor staff must register online. Your company co-ordinator or our Client Services team will be able to send you your dedicated registration link and booking code. Email [email protected] if you do not have this and wish to register.
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What happens after you register?
- Once a registration has taken place you will receive an automatic email notification letting you know we have received your application
- A member of the Client Services team will then review the pending application to ensure that the correct delegate path and/or code has been applied. You will then receive a confirmation email including confirmation number within 2 working days
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When does early registration expire?
Make sure you book by Friday February 2nd to take advantage of early registration discounts.
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What options do I have to pay for my registration?
By far the easiest option is to pay online by credit card. We accept Mastercard, Visa and Amex
A delegate invoice can be generated up to 10 days before the event.
Please note that your delegate fee will need to have been paid in full at least five working days before the event, otherwise entry may be refused.
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Can someone register on my behalf?
Yes, but they do need to have your permission to do so.
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Can I register more than one person online?
Yes, you will need to select ADD DELEGATE
ADD DELEGATE rules:
- A maximum of six delegates can be registered online in one go.
- For fee paying delegates a group invoice will be generated and a copy of the group invoice (which will have ALL delegates listed on it) will be available to download
- Do not use ADD DELEGATE if each delegate needs a separate invoice – you will need to register each delegate separately
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What if I wish to make a group booking of more than six delegates and receive only one invoice?
For clients wishing to register more than six delegates on one invoice please call us on +44 (0) 207 576 8555 or email [email protected]. We will need to send you a special link and code to register online.
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What happens if I now need a group invoice for my registered colleagues?
Once a delegate invoice has been issued we are unable to transfer this over to a group invoice.
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What happens if I can no longer attend?
Refund policy: If you cancel your attendance more than 28 days prior to the date of the event, you will receive a 100% refund of the amount of your payment. If you cancel within 28 days of the date of the event, you will not be eligible for a refund; however, substitutions (subject to availability) may be arranged at the sole discretion of EuroFinance. Please email [email protected].
Transferring your ticket: Due to VAT rules, you can transfer your ticket to an event in the same country within 12 months. Only one transfer is allowed and once a transfer has been made then the ticket is non-refundable.
Group invoice booking transfers: If you registered as a group and have been issued with one invoice and a member is no longer able to attend, a substitution to a different name can be made. If the ticket cannot be transferred the whole group will be cancelled and re-registered. A lower discount may be applied to the new group booking.
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What is included in the price?
Fees include refreshments, lunch, full documentation and conference materials where available (they do not include transport or hotel accommodation). All fees are inclusive of published discounts. Bank transfer charges are the responsibility of the payer.
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I am an overseas participant and need a letter of invitation before I can receive my visa. What is the procedure?
EuroFinance can provide a letter of invitation upon request but only after we have received full delegate payment.
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My registration question is not listed here. Who do I contact?
Please contact [email protected]. All emails will be answered within 3 working days.
Exhibitors and speakers
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Who do I talk to about our exhibition stand at the event?
Our events team will reach out regarding your stand with an online exhibition manual as soon as it is ready. Please email [email protected] to speak to the event management team directly.
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Who do I talk to if I am speaking at your event?
Our programming team will send you all the information you need to know about being a speaker at our event. This will include pre-event discussions; presentation guidelines; rehearsing onsite and details of the speaker briefing that we always have the evening before the event.
If you have further questions please email Chris from the programming team: [email protected]
Planning your trip
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Conference venue and location
The event will take place at the Santa Clara Convention Center
5001 Great America Pkwy, Santa Clara, CA 95054, United States
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What services are available for special needs and requests?
We encourage persons with disabilities to participate in their programs and activities. Please contact [email protected] no later than 30 days prior to the event to request sign language interpreter services or other special needs. If you have dietary preferences, please be sure to add these on your online registration.
At the event
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Delegate badges
All registered delegates will receive an email from the Client Services team no less than five working days before the event asking them to check their name, job title and company name so that it appears correctly.
Delegate badges should be worn at all times while inside the event venue.
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Event app
The event app will be launched one week before the event and will close two weeks after. We strongly recommend that all delegates download the event app for the latest onsite information.
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What is the dress code?
Business attire is required at all our events and our event name badge and official lanyard must be worn at all times throughout the event.
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Photography & filming
There will be photography and/or filming at this event and your image may be captured by us and used for our business and promotional purposes, in printed publications, videos and/or on our website. By registering for the event you are giving us your permission to use your image in this way. If you have any queries about this, however, please email [email protected].
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My question is not listed here. Who do I contact?
Please contact [email protected] for assistance. All emails will be answered within 3 working days.