FAQs
General
Delegate code of conduct
At EuroFinance we are committed to providing a professional, friendly and safe environment for all participants at all of its meetings, webinars and virtual events, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin or other protected class.
To read the full code of conduct, please click here.
What are the terms & conditions?
These are available on the registration page at the time of booking.
My question is not listed here. Who do I contact?
Please contact [email protected]. All emails will be answered within 3 working days.
Registrations
What is the best way to register?
Our online registration system is the most efficient way for individuals to register:
- It will ensure that your onsite name badge is correct and we cater for any dietary requirements you may have
- It ensures that you can sign up to only the information you want to receive in the future
- It takes less than three minutes
Is it free to attend this year?
Yes, to enhance peer-to-peer networking experience, we are pleased to offer corporate treasurers the exclusive opportunity to attend free of charge this year.
How do exhibitors register?
Exhibitor staff must register online. Your company co-ordinator OR our Client Services team will be able to send you your dedicated registration link and booking code. Email [email protected] if you do not have this and wish to register.
What happens after you register?
- Once a registration has taken place you will receive an automatic email notification letting you know we have received your application
- A member of the Client Services team will then review the pending application to ensure that the correct delegate path and/or code has been applied. You will then receive a confirmation email including confirmation number within 2 working days
Can someone register on my behalf?
Yes, but they do need to have your permission to do so.
What happens if I can no longer attend?
Full refunds are available on all cancellations received in writing 28 days before the conference start date. Please email [email protected]. We are unable to issue a refund within 28 days of the conference start date if a visa has not been secured in time.
I am an overseas participant and need a letter of invitation before I can receive my Visa. What is the procedure?
EuroFinance can provide a letter of invitation upon request.
My registration question is not listed here. Who do I contact?
Please contact [email protected]. All emails will be answered within 3 working days.
Exhibitors & speakers
Who do I talk to about our exhibition stand at the event?
Our Events team will reach out regarding your Stand. Our online Exhibition Manual will be available up to 5 months before the event.
Please email [email protected] to speak to the event management team directly.
Who do I talk to if I am speaking at your event?
Our programming team will send you all the information you need to know about being a speaker at our event. This will include pre-event discussions; presentation guidelines; rehearsing onsite and details of the speaker briefing that we always have the evening before the event.
If you have further questions, please email Paul N at [email protected].
Planning your trip
Conference venue and location
The event will take place at the Hilton London Canary Wharf.
Full address: South Quay Square, Marsh Wall, London E14 9SH
Telephone number: 020 3002 2300Venue website: click here
How do I book my hotel?
To book accommodation at a range of suggested hotels, please follow this link.
What services are available for special needs and requests?
We encourage persons with disabilities to participate in their programs and activities. Please contact [email protected] no later than 30 days prior to the event to request sign language interpreter services or other special needs. If you have dietary preferences, please be sure to add these on your online registration.
At the event
Delegate badges
All registered delegates will receive an email from the Client Services team no less than five working days before the event asking them to check their name, job title and company name so that it appears correctly.
Delegate badges should be worn at all times while inside the event venue.
Event app
The event app will be launched one week before the event and will close two weeks after. We strongly recommend that all delegates download the event app for the latest onsite information.
What is the dress code?
Business attire is required at all our events and our event name badge and official lanyard must be worn at all times throughout the event.
Photography and filming
There will be photography and/or filming at this event and your image may be captured by us and used for our business and promotional purposes, in printed publications, videos and/or on our website. By registering for the event you are giving us your permission to use your image in this way. If you have any queries about this, however, please email [email protected].
My question is not listed here. Who do I contact?
Please contact [email protected] for assistance. All emails will be answered within 3 working days.