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FAQs

General

  • Delegate code of conduct

    At EuroFinance we are committed to providing a professional, friendly and safe environment for all participants at all of its meetings, webinars and virtual events, regardless of gender, sexual orientation, disability, race, ethnicity, religion, national origin or other protected class.

    To read the full code of conduct, please click here.

  • What are the terms & conditions?

    These are available on the registration page at the time of booking.

  • My question is not listed here. Who do I contact?

    Please contact [email protected]. All emails will be answered within 3 working days.

Registrations

  • How do I get the best rate?

    We offer a variety of discounts for group bookings, long term customers, and clients of our sponsors/exhibitor. For information on how to get the best rate for you call our registrations team on +44 (0)20 7576 8555 or email [email protected].

    NB: Once a discount has been applied and a registration confirmed no other discounts can be applied to the fee or exchanged for a higher discount.

  • What is the best way to register?

    Our online registration system is the most efficient way for individuals to register:

    • It will ensure that your onsite name badge is correct and we cater for any dietary requirements you may have
    • It ensures that you can sign up to only the information you want to receive in the future
    • It takes less than three minutes

  • How do exhibitors register?

    Exhibitor staff must register online. Your company co-ordinator OR our Client Services team will be able to send you your dedicated registration link and booking code. Email [email protected] if you do not have this and wish to register.

  • What happens after you register?

    • Once a registration has taken place you will receive an automatic email notification letting you know we have received your application
    • A member of the Client Services team will then review the pending application to ensure that the correct delegate path and/or code has been applied. You will then receive a confirmation email including confirmation number within 2 working days

  • What options do I have to pay for my registration?

    By far the easiest option is to pay online by credit card. We accept Mastercard, Visa and Amex

    A delegate invoice can be generated up to 10 days before the event.

    Please note that your delegate fee will need to have been paid in full at least five working days before the event, otherwise entry may be refused.

  • Can someone register on my behalf?

    Yes, but they do need to have your permission to do so.

  • Can I register more than one person online?

    Yes, you will need to select ADD DELEGATE

    ADD DELEGATE rules:

    • A maximum of six delegates can be registered online in one go.
    • For fee paying delegates a group invoice will be generated and a copy of the group invoice (which will have ALL delegates listed on it) will be available to download
    • Do not use ADD DELEGATE if each delegate needs a separate invoice – you will need to register each delegate separately

  • What if I wish to make a group booking of more than six delegates and receive only one Invoice?

    For clients wishing to register more than six delegates on one invoice please call us on +44 (0) 207 576 8555 or email [email protected]. We will need to send you a special link and code to register online.

  • What happens if I now need a group invoice for my registered colleagues?

    Once a delegate invoice has been issued we are unable to transfer this over to a group invoice.

  • What happens if I can no longer attend?

    A full refund is available if the event needs to be postponed due to the covid-19 pandemic.  Delegates can also request a refund if they are unable to attend due to a positive Covid test result and/or legally required to self-isolate (an official email will need to be sent).

    Full refunds, unrelated to covid-19, are available on all cancellations received in writing 28 days before the conference start date.

  • What is included in the price?

    Fees include refreshments, lunch, full documentation and conference materials where available (they do not include transport or hotel accommodation). All fees are inclusive of published discounts. Bank transfer charges are the responsibility of the payer.

  • I am an overseas participant and need a letter of invitation before I can receive my Visa. What is the procedure?

    EuroFinance can provide a letter of invitation upon request but only after we have received full delegate payment.

  • My registration question is not listed here. Who do I contact?

    Please contact [email protected]. All emails will be answered within 3 working days.

Exhibitors & speakers

  • Who do I talk to about our exhibition stand at the event?

    Our Events team will reach out regarding your Stand. Our online Exhibition Manual will be available up to 5 months before the event.

    Please email [email protected] to speak to the event management team directly.

  • Who do I talk to if I am speaking at your event?

    Our programming team will send you all the information you need to know about being a speaker at our event. This will include pre-event discussions; presentation guidelines; rehearsing onsite and details of the speaker briefing that we always have the evening before the event.

    If you have further questions, please email Ellie from the programming team at [email protected].