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Frequently Asked Questions

General

  • Delegate Code of Conduct

    At EuroFinance, we are committed to providing a professional, friendly and safe environment for all participants in all our meetings, webinars and virtual events, regardless of gender, sexual orientation, disability, race, ethnicity, religion, nationality or any other protected class.

    To read the full code of conduct, please click here.

  • What are the terms and conditions?

    These are available on the registration page at the time of booking.

  • My question is not listed here. Who should I contact?

    Please contact [email protected]. All emails will be answered within 3 business days.

Registrations

  • How do I get the best rate?

    We offer a range of discounts for group bookings, long-term clients and clients of our sponsors/exhibitors. For information on how to get the best rate for you, please call our registration team at+44 (0)20 7576 8555or send an email to[email protected].

    NOTE: Once a discount has been applied and registration confirmed, no other discount can be applied to the fee or exchanged for a greater discount.

  • What is the best way to apply?

    Our online application system is the most efficient way for individuals to apply:

    • It ensures your on-site ID badge is correct and we cater for any dietary requirements you may have.

    • Ensures that you can only sign up for the information you want to receive in the future.

    • It takes less than three minutes.

  • How do exhibitors register?

    Exhibitor employees must register online. Your company coordinator OR our Customer Service team will be able to send you the dedicated registration link and booking code. Please email[email protected]if you do not have this information and wish to apply.

  • What happens after you sign up?

    • Once you have registered, you will receive an automatic email notification that we have received your registration.
    • A member of the Customer Service team will review the pending application to ensure the correct delegate path and/or code has been applied. You will then receive a confirmation email, including the confirmation number, within 2 business days.
  • What options do I have to pay for my subscription?

    The easiest option is to pay online by credit card. We accept Mastercard, Visa and Amex.

    A delegate invoice can be generated up to 10 days before the event.

    Please note that the registration fee must be paid in full at least five working days before the event, otherwise entry may be refused.

  • Can someone register on my behalf?

    Yes, but they need to have your permission to do so.

  • Can I register for more than one person online?

    Yes, you will need to select the ADD DELEGATE option .

    Rules for ADDING DELEGATE:

    • A maximum of six delegates can be registered online at once.

    • For paying delegates, a group invoice will be generated, and a copy of that invoice (with all delegates listed ) will be available for download.

    • Do not use the ADD DELEGATE option if each delegate requires a separate invoice — in this case, you will need to register each delegate individually.

  • What if I want to make a group booking for more than six delegates and only receive one invoice?

    For customers wishing to register more than six delegates on a single invoice, please contact us by phone+44 (0) 207 576 8555or send an email to[email protected]We will need to send you a special link and code so you can register online.

  • What happens if I now need to group invoice my already registered colleagues?

    Once a delegate invoice has been issued, we cannot transfer it to a group invoice.

  • What happens if I can no longer attend?

    A full refund is available should the event need to be postponed due to the Covid-19 pandemic. Delegates can also request a refund if they are unable to attend due to a positive Covid test and/or are legally required to self-isolate (an official email will be sent).

    Full refunds, not related to Covid-19, are available for all cancellations received in writing up to 28 days prior to the conference start date.

  • What is included in the price?

    Fees include refreshments, lunch, full documentation and conference materials when available (do not include transportation or hotel accommodation). All fees include published discounts. Bank transfer fees are the responsibility of the payer.

  • I am a foreign participant and I need an invitation letter before I can obtain my visa. What is the procedure?

    EuroFinance can provide a letter of invitation upon request, but only after receipt of full payment of the participant fee.

  • My registration question is not listed here. Who should I contact?

    Please contact us by email[email protected]. All emails will be answered within 3 business days.

Exhibitors and speakers

  • Who should I speak to about our exhibition booth at the event?

    Our Events team will contact you about your stand. Our online Exhibition Manual will be available up to 5 months before the event.

    Please send an email to[email protected]to speak directly with the event management team.

  • Who should I speak to if I am a speaker at your event?

    Our programming team will send you all the information you need to know about speaking at our event. This will include pre-event discussions, presentation guidelines, on-site rehearsal and details about the speaker briefing, which always takes place the day before the event.

    If you have any further questions, please email Mariel Barclay on the programming team at [email protected].